FAQ and troubleshooting
Common questions and quick fixes.
Do I need technical knowledge to use Genie?
Genie handles deployment and channel setup. Start at Create your Genie.
Which models can I use?
Genie lists OpenAI, Claude, Gemini, and other supported providers in the app. You can also bring your own provider credentials where supported.
For SDK model calls, use the model catalog to select an available model.
Which chat apps work?
The public Genie site lists Telegram, Slack, and WhatsApp. Check the dashboard for the channels available to your account. See Talk to your Genie.
Where do my credits go?
Genie's shared pool covers inference, compute, and Agent One Key usage. Subscription credits are spent first. See Plans and credits.
Does Deva train public foundation models on my chats?
Deva's Privacy Policy says it does not use conversation or agent request content to train public foundation models.
My agent is not replying. What should I check?
Check the dashboard for any account, deployment, or channel errors. Include the error text and when it happened when you contact support. Do not send API keys or channel tokens.
My API call failed. What next?
See SDK error handling for authentication, quota, and rate-limit errors. Confirm that your API path includes /v1.